Frequently Asked Questions

1. How do I do summer session registration?

You can register through the web. If you have a particular situation, such as holds, which do not allow you to complete the registration process, you must immediately contact the Registration or Financial Aid Office, by email or phone, so that they can help you. It is important to accept charges to formalize enrollment.

2. Can I use my Pell Grant to study in the summer?

If you’re an eligible student and have a financial aid balance available that can be applied to your summer session tuition costs, you can use it.

If you have not expended the maximum of your Federal Pell Grant you can use a portion to study in the summer. The campuses have grant funds for eligible students. It is important that you make the courses selection and accept the corresponding charges. Once the grant process begins, you will be evaluated. Contact the Registrar’s Office of your campus for additional information. We want to help you.

3. How can I register for August 2020?

The class program for upcoming academic terms is now available, so you can enroll your courses. Remember to complete the FAFSA online. Once you complete both processes, you will need to accept the corresponding charges for your registration to be official. You can access the following link for acceptance: https://ssb.ec.inter.edu/ssomanager/c/SSB. For the allocation of other financial aid, you should contact the Financial Aid Office, where you will be guided on the steps to be taken.

4. How can I transfer either transitory or permanent?

You must complete the REQUEST FOR TRANSFER WITHIN UNIVERSITY that is available on your campus website. If you are unable to access or complete it, you can request the transfer, by email, to the department director or your professional advisor. If you are unable to contact any of these collaborators, you can request the transfer directly to the Registrar. You must include:

  • personal information, including full name, student number, contact phone number, mailing address and email address
  • campus of origin
  • campus to which you wish to transfer
  • academic term for which you request the transfer
  • degree and concentration you aspire to
  • date of request.

Once you receive the corresponding authorization, you must send it to the Financial Aid Office of your academic unit of origin, either by email or fax. Once the director of financial aid or a representative cancels the financial aid of the term not studied, he or she will process it to the Registrar’s Office. The Registrar of the campus from which you come will send the form or notification to the Registrar of the campus to which you are requesting a transfer, who in turn will process it to the director of financial aid of this unit. It’s important that you go through the entire process so that you receive the appropriate academic and financial guidance before your transfer is approved.

5. When are the graduations? What will happen to graduation fee payments?

Graduation events will be postponed until further notice. It will all depend on how the pandemic situation evolves. However, if you meet the courses, requirements and grade point average of your curriculum, you will receive the degree certification and the corresponding diploma. The graduation fee is non-refundable as it includes the graduation evaluation, grade certification, diploma, and academic attire (toga). The graduation ceremony is not part of the student graduation fee; it is paid for with the institutional budget.

6. What will happen to the Study-Work program?

Active students who had started work and were unable to continue due to the disruption caused by the pandemic emergency, will be paid for the remaining hours, according to guidelines issued by the Federal Department of Education.

7. What will happen to practical training?

The faculty of each academic unit has prepared a make-up plan to meet those outstanding competencies that cannot be completed in the academic programs that require it. Similarly, simulators and other software recognized in the market and used by other higher education institutions have already been incorporated into the courses. As in the case of laboratories and courses, the student may receive the incomplete grade accompanied by the course grade up to that time. No student will incur any expenses for the payment of the removal of the incomplete. The date of removal of incomplete grades, according to academic calendars, may be made more flexible according to the state the of situation. It is important to remember that external practice centers are also closed, to protect everyone’s health and comply with the current Executive Order.  Once the practice centers restart their operations, students will be able to complete the required hours.

8. How can I request an academic transcript?

You can request the academic transcript online. On the official webpage of each academic unit you will find the TRANSCRIPTION APPLICATION. It provides information on payment methods and can be completed and processed electronically. Due to the pandemic and non-access to physical facilities, academic transcripts are being processed once a week.

9. Why did you move the loan disbursement date?

The disbursement dates of the loan were moved due to adjustments made to the academic calendars as a result of the two-week Academic Recess decreed by the University, in compliance with Executive Order 2020-023 issued by the Government of Puerto Rico, requiring the closure of operations from March 15 to 30, 2020.

10. How can I withdraw from a class?

In the case of partial withdrawal, you will need to complete the Registration, Class Changes and Partial Withdrawal form that is available on the official campus website. If you are unable to access or complete it, you can request the withdrawal of the course by email to the course professor, department director or dean of academic affairs. If you cannot contact any of these collaborators, you can request the withdrawal directly to the Registrar. You must include:

  • personal information, including full name, student number, contact phone number and official email
  • academic term
  • academic unit
  • purpose of email (request for partial withdrawal of a course or courses)
  • reason for withdrawal (e.g. illness, personal affairs, conflict at work, other)
  • section number, title and code or course number
  • date of request

Once you receive the appropriate authorization, you must send it to the Registrar’s Office of the campus via email. A representative of this office will process the corresponding signatures with the Director of Financial Aid and the Director of Collections so that the process can be completed. You will receive a copy of the transactions by email.

In the case of total withdrawals, you must complete the Official Total Withdraw Form.  As in the case of partial withdrawals, if you cannot complete or access it, you must request the official total withdrawal by sending an email or fax to the professional advisor, in which you must include the same information previously requested. The professional advisor will complete the form with the information provided and will deliver it, along with the copy of the email, to the Registrar’s Office. The Registrar’s Office will enter the withdrawal in your file. If you cannot contact the professional advisor, you can request the total withdrawal directly to the Registrar.

In both cases, the date of effectiveness of the withdrawal will correspond to the date of the email sent by the student.

11. Do the dorms still have to be paid?

No. If you are not using the facilities of the dorms, the payment does not apply.

12. Will money be returned from labs, university parking, first aid services, maintenance, among others?

The course laboratories were partially offered up to the time of the academic/administrative recess. After the reinitiating of class, some of the experiences have been resumed by using simulations, videos, audios, tutorials, among others. Competences that cannot be completed will be met once the relevant authorities allow university institutions to return to face-to-face operations. In these cases, the student will receive the incomplete grade accompanied by the course grade up to that time. No student will incur any expenses for the payment of the removal of the incomplete. The date of removal of incomplete grades, according to academic calendars, may be made more flexible according to the state of the situation. 

Aware that we are not offering certain face-to-face services from March 16, until this academic year ends, we will refund the applicable proportion of some of these fees. These include vehicle access (parking), housing, Student Center and First Aid Center. This will be done after any balance owed to the University will be deducted. In the coming days we will be processing the refund to the students that correspond to them.

13. What are the dates to pay for the deferred payment plans?

Please refer to the link corresponding to your academic term:

14. How am I going to pay for the deferred payment plan?

We recommend that you contact your campus Collections Office or the Billing and Receivables Office of the Central Office (787-766-1912, X2612) to address your case individually.